Bridging the Gap: Aligning Product Strategy with Customer-Facing teams
Recorded on Friday, October 18 2024
Talk Details
Build stronger product-customer relationships through effective collaboration with your customer management team. Discover strategies for aligning goals, sharing insights, and ensuring a seamless customer experience. Learn how to create products that truly resonate with your target audience by fostering a culture of teamwork and communication between product teams and customer-facing roles.
Reference Materials
Presentation Slides
Speaker Details
Himica Kumar - Senior Product Manager, Adyen
Himica Kumar is a fintech innovator and thought leader in the payments and financial products space, with over eight years of experience in product. With a passion for driving product innovation and empowering women in technology, Himica has a proven track record of delivering value to large enterprise customers. Her experience at Adyen, Coupa Software, and PayPal has positioned her as a leading expert in the field. Beyond her professional accomplishments, Himica is a dedicated advocate for women in product, serving as a Chapter Lead for the Chicago chapter.
Samip Jain - Implementation Engineer, Adyen
Samip Jain, an Implementation Engineer with an MS in Engineering & Management from MIT, is a leading expert in B2B enterprise solutions for the last-mile delivery and fintech sectors. He drives API integrations and develops innovative product solutions that leverage AI to address critical business challenges. His hands-on experience in managing enterprise go-live launches has equipped him with unique insights into the entire product lifecycle, ensuring seamless alignment with customer needs and business goals. Leveraging his deep understanding of both technical know-how and product development, Samip continues to drive innovation in the B2B enterprise space.
Himica Kumar - Senior Product Manager, Adyen
Himica Kumar is a fintech innovator and thought leader in the payments and financial products space, with over eight years of experience in product. With a passion for driving product innovation and empowering women in technology, Himica has a proven track record of delivering value to large enterprise customers. Her experience at Adyen, Coupa Software, and PayPal has positioned her as a leading expert in the field. Beyond her professional accomplishments, Himica is a dedicated advocate for women in product, serving as a Chapter Lead for the Chicago chapter.
Samip Jain - Implementation Engineer, Adyen
Samip Jain, an Implementation Engineer with an MS in Engineering & Management from MIT, is a leading expert in B2B enterprise solutions for the last-mile delivery and fintech sectors. He drives API integrations and develops innovative product solutions that leverage AI to address critical business challenges. His hands-on experience in managing enterprise go-live launches has equipped him with unique insights into the entire product lifecycle, ensuring seamless alignment with customer needs and business goals. Leveraging his deep understanding of both technical know-how and product development, Samip continues to drive innovation in the B2B enterprise space.
